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EOS France

A solution exists. Let's find it together.

Forgetting a payment or facing financial difficulties can happen. Our job is to help you. Based on our experience, we will work with you to find a payment plan that fits your needs so you can move forward with peace of mind.

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How to get started?

Manage my account online

Who is EOS and why was I contacted?

I have questions about a letter I received.

I would like to submit a document.

I don't recognize this debt.

I can't pay right now.

Have a question about the letter you received?

If you have received a communication from us, it means we are contacting you about an unpaid account.
This can happen to anyone, whether it's a simple forgotten payment or an unexpected difficulty related to an online purchase, a loan, or a service (like a telecom provider).

Our role is to help you find a solution. We generally act in one of two ways:

  1. Either your original creditor (the company you owed money to) has hired us to manage the debt and find an amicable solution with you.
  2. Or we have purchased the debt directly from them.

In either case, our goal is to work with you transparently to resolve the situation. By looking for information, you have already taken an important first step.

Contact us. Our advisors are here to listen and find a solution together.

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A short video explaining what EOS does (1:36).

Here's what to do next:

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1.  Understand your situation: Read your letter

The letter you received contains important information about your situation: the amount owed, the name of the company that originally held the debt, and your personal reference number. We encourage you to read it carefully. If some terms are unclear, our glossary is here to help you understand them better.

Go to the glossary
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2. Choose the payment solution that works best for you

For a quick and easy process, our online portal is available 24/7. There you will find various payment options, including the ability to tailor your payments to your financial situation.

If you prefer to discuss your options or need personalized assistance, our advisors are available by phone to listen.

Manage my account online
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3. Your data security is our priority

If you have any doubt about the authenticity of the communication (letter or email) you received from us, it is essential to verify it. Here, we explain how to recognize our legitimate messages and effectively protect yourself against fraud attempts (phishing).

Learn more about your data security

Have questions? We're here to answer them.

EOS France is part of the EOS Group, one of the leading international providers of debt acquisition and management for its own account and on behalf of third parties.
To protect both creditors and consumers, the Group adheres to a strict code of conduct for debt collection.

EOS France is a member of FIGEC (the French national federation for business information, debt management, and civil investigation). For more information about this association, visit: www.figec.com

As a credit servicer, EOS France is licensed by the French Prudential Supervision and Resolution Authority (ACPR).

If your EOS France file number has 5 to 8 digits:

  • By email: You can send your request through our contact page, including your first name, last name, and file number.
  • By phone: You can call one of our account managers at the number listed on all our correspondence.
  • By mail: You can mail your request to us at EOS France - 10 impasse de Presles - CS 77351 - 75726 Paris CEDEX 15, specifying your first name, last name, file number, mailing address, and email address.

If your EOS France file number has 9 or more digits:

  • By email: You can email your request to the email address provided in our correspondence, including your first name, last name, and file number.
  • By phone: You can call one of our case managers at the number listed on all our correspondence.
  • By mail: You can mail your request to us at EOS France - 19 allée du château blanc - 59290 Wasquehal, specifying your first name, last name, file number, mailing address, and email address.

If you acknowledge the debt but are not in a position to pay, please contact us. Our advisors are here to listen, and together we will find an amicable solution.

If you do not respond, you risk being contacted through other means, which could result in additional costs for you.

If you are convinced that you do not owe anything, please contact us. We will process your claim as quickly as possible. 

If you do not respond, you risk being contacted through other means, which could result in additional costs for you.

Find a payment solution that works for you.

We offer different options to resolve your situation.

  • If you would like to discuss a personalized repayment plan, our advisors are here to listen. They are experienced in handling sensitive situations and will work with you to find a solution that fits your personal circumstances. You will find their contact number on the letter you received.
  • For a quick and secure payment of all or part of your balance, our online portal is available 24/7. You will just need your file number on hand to access it and pay by card.
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Logos des cartes de crédit acceptées : Visa, Mastercard et Carte Bleue

Do you want to file a complaint?

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How can I file a complaint?

EOS France strives to provide you with the best quality of service. If, despite our efforts, you are not completely satisfied with our service, please let us know.

As a first step, we recommend contacting your advisor, who is your primary point of contact. You can find their contact information on the correspondence you received.

If you are not satisfied with the verbal response from your advisor, we invite you to file a written complaint.

File a complaint
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Our commitment

We are committed to acknowledging receipt of your written complaint and providing you with a written response as quickly as possible.*

We will provide a personalized, detailed, and complete response to resolve your issue satisfactorily. We view every complaint as an opportunity to improve the quality of our processing and service.

*For files related to our credit management activities, we commit to acknowledging receipt of your written complaint within 10 business days of its submission and providing you with a written response within 2 months.

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Do you still have a disagreement?

If discussions with your advisor or the complaints department have not resulted in a satisfactory solution, you have the option to use a free mediation process.

EOS France is a member of FIGEC (the French national federation for business information, debt management, and civil investigation). As such, you can contact the FIGEC mediation service by clicking the button below.

Contact the mediator
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Contact us. We are here to help you.

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Pay your balance online

For a secure partial or full payment, go directly to our online portal. Please have your file number (mentioned in your letter) ready to make the process easier.

Go to the payment portal
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Send us a message

If you prefer to write to us, please use our contact form. We will handle your request with care and reply as quickly as possible.

Go to the contact form
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Contact us by phone

Our advisors are here to help you find a suitable solution. To reach them, please call the phone number listed on your letter. We are available Monday to Friday, from 7:45 AM to 8:15 PM, and Saturday from 8:45 AM to 2:15 PM.

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