How to protect yourself against fraud and phishing

Let's start with the basics!

Fraudsters are constantly developing new methods to get your personal data. This can lead to identity theft, and your stolen data could be used to make online purchases. Therefore, it's important to always check if a letter or email is really from the right sender. Here you can find the reasons why you have received a letter from EOS.

Why you received mail from EOS

What is phishing?

Why you need to protect yourself

Through phishing, criminals attempt to obtain personal data such as credit card numbers or login information for online banking. To do this, they use emails or letters that imitate the appearance of companies like ours. At EOS, we will never ask you for your passwords, online PINs, or other similar information. To check a claim or make an online payment, please always use the secure payment feature on our service portal.

Secure payments on our online portal

How to identify a letter from EOS.

Registered debt collection company

As a registered collection agency, we are legally required to provide you with certain information in our first communication. This includes the name of our client, meaning your former contractual partner. You will also find the date of the original invoice or contract on our letter, which you can compare with your records.

Play if safe

As a security measure, enter your file number on our payment portal to view the account details. You will find this number in the top right corner of our letter. This allows you to verify that the letter is authentic and to pay easily and securely online.

Online payment portal

How can I report a scam?

Have you received a suspicious email or letter from EOS?

Nowadays, it can be hard to tell if a letter is authentic or a scam. If you get an error message after entering your file number on our online portal, or if you suspect it is a phishing attempt for other reasons, please contact customer service.

The letter is authentic, but are you sure it's a case of identity theft?

If so, please fill out the form for identity theft and mistaken identity and send it back to us for processing.

Small advice. Big impact.

Strong passwords

Never use the same or very similar passwords. Use strong passwords consisting of various combinations of lowercase and uppercase letters, as well as special characters and numbers. This will help keep your online accounts secure.

Check sender

We send emails from @eos-france.com email addresses. Do not hesitate to contact us if you have any questions. You can reach us by phone at the number listed on your letter or by using our contact form.

Secure payment methods

You can easily and securely pay via our online portal. Enter the claim number and check it with our system to ensure that a payment using the desired method can be clearly assigned to the claim. It's quick and safe.

Online payment portal

Latest software updates

Regular updates of operating systems or virus scanners are important to ensure that your computer or smartphone has up-to-date technical protection, which makes it more difficult for fraudsters to access your personal data.

Do you still have questions?

Find clear answers and explanations

For all your questions about EOS and debt collection, our FAQ (Frequently Asked Questions) provides a wealth of information. And if you come across a specific term you don't understand, our glossary is there to explain it simply.

Go to the glossary

Send us a message

Send us your request using the contact form.

Go to contact from

Call us now

Our advisors are here to help you find a suitable solution. To reach them, please call the phone number shown on your letter.

We are available:

Monday to Friday: 7:45 AM – 8:15 PM
Saturday: 8:45 AM – 2:15 PM